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    General Policies and Warranty Information

      CLICK HERE to read the complete terms of our one year new roaster warranty

    We feel that the Hottop Coffee Roasters are the finest home coffee-roasting appliances available, and we think you will agree. If you have a problem with your roaster, if you feel it is not operating properly, or just need some assistance in roasting coffee, please feel free to contact us and we will assist you in getting the most from your Hottop Coffee Roaster.    
    Hottop Americas stands behind the Hottop Coffee Roaster. We offer the following warranty and return policies to assure you that we will be there to assist you:

    • 1) Buyer's Satisfaction Policy: If you purchase a Hottop Coffee Roaster and you are not satisfied, please give us a call and allow us the opportunity to resolve your difficulties. Beyond that, we will accept any returns within 30 days from the date of purchase for a full refund. Shipping and handling charges are not refundable. Please contact us for return procedure and authorization.    
       
    • 2) Defective Roasters: We have put a lot of effort in making sure that the Hottop Coffee Roaster is capable of excellent service, but if it seems that your Hottop Coffee Roaster is not working properly please E-mail our customer service department at  hottop@hottopamericas.com . We will work hard to resolve your problem. If we cannot, and the machine is deemed to be defective within the first two weeks after delivery we will replace the machine. After that period of time the Hottop Coffee Roaster will fall under our warranty policy. If your roaster is replaced under this or any other Hottop policy, it will continue to be covered by the original, one-year warranty in effect from the purchase date of your original machine.    
       
    • 3) Replacement parts: Parts you purchase for self installation are guaranteed to be in good working order for a period of six months from the time you receive them. If a replacement part fails during this six month period we will repair or replace it at our option. We cannot take responsibility for damage to any part that you install yourself.      
    • 4) Limited Warranty: The Hottop Coffee Roaster's Limited Warranty covers defects in parts and workmanship for a period of one (1) year from the date of purchase of a new roaster to the original purchaser. This warranty is applicable solely in the continental United States. Shipping (& handling charges if any) are not covered by the warranty.   
       
    • 5) Shipping Damage: If upon unpacking your Hottop Coffee Roaster you notice that is has sustained damage in shipping, retain all packing and packaging materials and immediately E-mail us at  hottop@hottopamericas.com . Fully describe the damage in the message. Shipping damage must be reported to us within 5 business days of the delivery of your Hottop Coffee Roaster.    
       
    • 6) Out of Warranty Service: If your roaster is not operating properly but it is no longer covered by our warranty, you have two options- You can purchase repair parts and install them yourself, or return your Hottop Coffee Roaster to us for repair service. Refer to our  Roaster Refurbishing Program  for details. Also refer to our  Trouble Shooting Page  and our  Repair Procedure Pages  for detailed instructions on diagnosis and repairs.